Terms and Conditions
Sugartists is a sole trader company, also referred to as ‘we’ or ‘us’ in these terms and conditions.
We want to give you a fantastic service and for you to be happy with us. But if you’ve sent or received a Sugartists’ product or service and you’re not happy, please get in touch with us via email straightaway. Our address is firstname.lastname@example.org. We’ll do our very best to get back to you within 48 hours and we’ll do everything we can to put things right for you.
Payment – We take payment when you place your order, rather than at the time of dispatch. We’re not able to accept an order until we’ve checked and approved it, and if there is a problem we’ll contact you within 3 working days. We run special offers from time to time and these are to be used independently, not in combination.
Dispatch – All our orders are bespoke and the dispatch/delivery date will be agreed individually on a personal agreement. Please note we only dispatch products on working days, we don’t send out any products over the weekend.
Returns Policy – Returns are only accepted for goods which arrived damaged or are sent in error. If you find your order damaged or you have received the wrong product please contact us immediately. Depending on the condition we will offer to re-send the items or exchange them. As our biscuits, cakes and sugarcraft products are perishable goods w do not offer refunds in any other circumstances.
Bespoke Orders Policy – All orders are to be paid in full upon confirmation. Production will not start until payment is received, so late payment may affect delivery dates. If you wish to cancel your order, please note the following points. If an order is cancelled more than 60 days in advance of the agreed dispatch date, a 90% refund will be offered. If an order is cancelled between 60 and 30 days in advance of the agreed dispatch date, a 50% refund will be offered. Unfortunately we are unable to offer any refund if the order is cancelled with less than 30 days notice before the agreed date of dispatch.
Any offers that we provide will be valid online at www.sugartists.co.uk unless otherwise stated. These will be valid for a limited time only. Discount will be provided once stated code is entered at the online checkout. Offers will not include delivery unless stated otherwise. Offers cannot be used in conjunction with any other offers unless stated otherwise. Offers exclude bespoke orders unless stated otherwise. We reserve the right to change the terms of special offers and promotional codes, or withdraw them altogether, at any time, and without prior notice. We also reserve the right, at our absolute discretion, to offer different personalized special offers and promotions and it will therefore only be possible for the customer in receipt of the special offer to redeem the discount.
From time to time we will provide seasonal offers for free delivery. These are subject to the terms stated above. In addition they will always have an order threshold of at least £20 or more, and will be applicable on orders being sent to one address only within the UK. We also offer free delivery on orders over £100 that are being sent to a single address. We cannot offer free delivery if your order is over £100 but being sent to more than one address.
We are committed to protecting your personal data. When you shop online, Sugartists collects your personal information.
Personal information or personal data, refers to any information about an individual from which that person can be identified. It does not refer to anonymous data.
This notice applies to all information collected or submitted on the Sugartists website. The types of personal information collected at these pages are: Name, Address, Email address, Phone number, Credit/Debit card information. By entering into agreement with us when you place an order with us you have consented to the use of your data. We do not share this information with outside parties except to the extent necessary to complete that order. Sugartists and third-party providers of advertisements may also collect information regarding your visit to www.sugartists.co.uk. This may include where you are geographically, how you were referred to us (e.g. search engines or email marketing), your browser and device type, the pages you viewed, the duration of your visit and any search terms used. This information may be collected even if you do not register an account with us. We may also collect your data when you contact us by telephone or email or when making a booking at one of our classes. When you visit our website, the web server may automatically record your public internet protocol (IP) address.
The reason we collect your personal information and how we use it
We like to get to know our customers so that we can provide you with an extraordinary experience. We use information about you in a number of ways including providing services that you have requested, offering you a personalized experience and informing you about special events or exciting news. We might also use the information we have to contact you about any information we might need to process your orders, returns and queries. For more information see below:
To carry out our business and to provide a service with you:
To fulfil and deliver the products and services that you have ordered. We may share your personal information with our delivery partners and third party concessions. To process payments. Sugartists does not store any payment card numbers once the transaction has been completed. We share your personal information with Paypal. To contact you with important information relating to your purchase, such as confirming your order, letting you know about returns, refunds and reviews on our products or services. We will contact you back regarding an enquiry you made to us through one of our contact us forms, over social media, in store or at an event. We will respond via the email address or contact telephone number provided.
Where we have your consent
To send you our latest news, events and promotions that may be of interest if you have consented for us to do so or we believe may be of interest to you. To show you advertising on such Social Media platforms as Facebook and Instagram.
Where we have justifiable reason
Events – we share your personal information with ticketing companies such as Eventbrite. Response to customer enquiries. Assisting in the detection and prevention of fraud. Delivering your order via courier services.
For the purposes of data protection this policy refers to the EU General Data Protection Regulation (GDPR).
A cookie is a date file that asks permission to be placed onto a computer’s hard drive or handheld device. Once you agree, this file is added and the cookie helps websites analyse traffic and collects basic information. Cookies allow web applications to respond to you as an individual. A cookie in no way gives us access to your device or information about you, other than data you choose to share with us.
Cookies are used by us and our third party partners, details of which are below.
They are essential for helping us deliver a high quality website and online shopping experience for our customers. They help you to shop by remembering what you have to put in your shopping basket, as well as enabling you to order on the site. Some cookies also collect information about browsing and buying behaviour.